Ask Better Questions

Three Keys: Use the 5 Ws and the H—Who, What, When, Where, Why and How? Include yourself/and or your team/family members in the question—we, you, they, IInclude an action verb—jump, ask, sing, do— Find all Three Keys in each of the following...

Sailing the High Seas of Change

Mapping through the Winds of Change Our change map shows four stages or quadrants of change: Denial—This happens when we’re first encountering a change and we’re not sure it’s really happening or we don’t believe it’s happening, and...