All earsLast week I asked for help with Instructional Design for an upcoming class on listening entitled: “Developing Effective Listening Skills.” 

Andy, sent me his own take on listening as a former (now retired) Human Services staff member! He writes, “I would recommend just listening to what the client says, before going into the eligibility questions. Eligibility Workers are not social workers, we do not pretend to be. That being said, many times, a client just wants someone to listen to them—without judging them, their story or situation. If it is an senior person, they may just be lonely. All it takes is a few minutes, and everyone is happy. Also, you can get a lot of the eligibility info just by listening, and not asking questions until the person is through.”   

Thank you, Andy! My highlight is the last sentence adapted for all of us: “You can get a lot of info just by listening, and not asking questions until the person is through.”

Larry, sent me lots of listening resources. Thank you, Larry!

David, sent me a listening joke: Three seniors are sitting on a park bench. The first one says, “Windy today isn’t it?”. The second one says, “No, it’s Thursday.” The last one says, “I am too!, Let’s go have a cup of tea.”  Thank you, David!