“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations.”
Now, focusing on Conversational Intelligence within organizations Glaser articulates:
“Conversational Intelligence is essential to an organization’s ability to create shared meaning about what needs to be accomplished and why, so that employees get excited and are clear about the future they are helping to create together.”
Working backward, we might ask if our employees are “clear” and “excited” about the company’s future. If that creates concern, we might next ask how well we are doing regarding creating “shared meaning about what needs to be accomplished and why…”
Working faster and harder may not be as powerful as asking better questions and, then, listening toward “shared meaning.”
But who has time for that? If you read this far, congratulations, you do!